DGS Customz Effective Date: April 2, 2026
1. Introduction
DGS Customz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or use our services. By using our services or submitting your information, you agree to the terms described herein. You must be 18 years of age or older to use this SMS service.
2. Information We Collect
We may collect the following categories of personal information:
Contact information: name, phone number, email address, and mailing address
Service-related information: details about your vehicle, requested services, and appointment history
Payment information: billing address and transaction records (payment card data is processed by our payment processor and not stored by us)
Communications: messages, texts, or emails you send to us
Website usage data: IP address, browser type, pages visited, and referring URLs
3. How We Use Your Information
We use your personal information to:
Schedule, confirm, and manage service appointments
Send appointment reminders and follow-up communications
Send payment reminders and invoices
Respond to inquiries and provide customer support
Send follow-up messages for lead nurture purposes
Improve our services and website
Comply with applicable legal obligations
4. SMS / Text Messaging Communications
Consent: By providing your phone number and checking the SMS consent checkbox on our opt-in form, you expressly consent to receive text messages (SMS) from DGS Customz at the phone number you provide. Entering your phone number alone does not constitute consent to receive SMS messages.
Types of Messages: We may send the following types of SMS messages:
Appointment reminders and confirmations
Payment reminders and invoice notifications
Follow-up messages regarding your service or inquiry
Message Frequency: Message frequency may vary depending on your interactions with us.
Rates: Message and data rates may apply. Please check with your mobile carrier for details.
Opt-Out: You may opt out at any time by replying STOP to any message we send. You will receive a one-time confirmation and no further messages will be sent unless you re-subscribe.
Help: Reply HELP to any SMS message for assistance, or contact us directly using the information in Section 10.
No Third-Party Sharing: Your phone number and SMS consent will NOT be shared with third parties for their own marketing purposes, except as necessary to operate our messaging platform (e.g., our SMS service provider).
5. Sharing of Personal Information
We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:
Service Providers: With trusted vendors who assist us in operating our business (e.g., SMS providers, payment processors, scheduling platforms). These vendors are contractually obligated to protect your data.
Legal Compliance: When required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Protection of Rights: To protect the rights, property, or safety of DGS Customz, our customers, or others.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience and analyze usage. You may configure your browser to refuse cookies; however, some features of the website may not function properly if you do so.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. When no longer needed, we securely delete or anonymize it.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Non-sharing Clause:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
10. Your Privacy Rights (Texas Residents)
If you are a Texas resident, you may have rights under the Texas Data Privacy and Security Act (TDPSA), including:
The right to know what personal data we collect and how it is used
The right to access or obtain a copy of your personal data
The right to correct inaccurate personal data
The right to delete personal data we hold about you
The right to opt out of the sale of personal data or targeted advertising
To exercise these rights, contact us using the information in Section 10. We will respond within 45 days as required by law.
11. Contact Us
DGS Customz Texas, United States
For SMS support, reply HELP to +1 469-940-5623 or any text message we send you.
12. Changes to This Policy
This Privacy Policy was last updated on April 2, 2026. We reserve the right to update this policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our services after such changes constitutes your acceptance of the updated policy.